First MMR of Adams Administration Includes New Metrics on Customer Service and Experience for First Time, with Emphasis on Promoting Interagency Collaboration

New Digital Format Includes Mapping Function to Provide Neighborhood-Level Data, Underscoring Administration’s Commitment to Data Transparency

NEW YORK – New York City Mayor Eric Adams today released the Mayor’s Management Report (MMR) for Fiscal Year 2022 (FY22), a report assessing city agency performance between Fiscal Year 2022 (FY22), from July 1, 2021 to June 30, 2022. The report — which contains nearly 2,000 indicators covering 45 city agencies — is the first published under the Adams administration. The FY22 MMR reflects a unique period that spans two mayoral administrations amid broader societal challenges, including the COVID-19 pandemic, that impact service delivery across various sectors of civic life.

“The Mayor’s Management Report is a critical tool for public accountability on how agencies are serving people across the city,” said Mayor Adams. “Despite two years of pandemic disruptions and ongoing national economic challenges, this year’s report highlights many areas of success early in our administration, including emergency preparedness, street safety, use of public spaces, quality of life, and youth engagement. As we continue the reopening process, we will remain laser-focused on improving agency performance across city government, breaking down silos, and ‘Getting Stuff Done’ for all New Yorkers.”

“The Mayor’s Management Report is a triumph of public accountability and a pioneering example of data-driven performance management that remains a national model,” said Mayor’s Office of Operations Director Daniel Steinberg. “Mayor Adams ran on a platform of leveraging technology and data to improve performance across government. That’s why we are proud to deliver on his vision with the first MMR published in a digital format, a new mapping function, and new indicators relating to customer service, customer experience, and civic engagement. At this critical juncture for our city, having good data to inform decision-making is more important than ever.”

Available in a new, user-friendly digital format debuted earlier this year, this year’s MMR provides granular insight into agency performance indicators, and offers a new mapping function that allows users to view certain data by neighborhood. It also includes two dozen new metrics on customer service, customer experience, and civic engagement, underscoring the administration’s commitment to ensuring all agencies that interface with the public provide the best possible service to New Yorkers.

The MMR is required by Section 12 of the New York City Charter to be released twice a year to the City Council and the public reporting on agency performance. The Preliminary Mayor’s Management Report (PMMR) covers the first four months of the fiscal year, while the MMR covers the full fiscal year. It was first published in 1977 following the city’s fiscal crisis.

Highlights of the Fiscal Year 2022 MMR include:

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